PrivadoCare+ Terms & Conditions

These Terms & Conditions govern the use of services provided by PrivadoCare+ ("we," "our," or "us") to clients ("you," "your" or "clinic"). By using our services, you agree to comply with and be bound by the terms outlined in this agreement.

1. Scope of Services

We provide administrative and billing support services, which may include:

• Appointment scheduling
• Patient form management
• Invoicing and payment tracking
• Patient reminders
• Weekly reports
• Optional virtual receptionist services

Details of your chosen service package are specified in your Service Agreement.

2. Client Responsibilities

You agree to:

• Provide accurate and timely access to required tools (e.g., Google Calendar, clinic email)
• Share patient forms or request assistance to build them
• Notify us in case of scheduling changes or cancellations
• Ensure that your clinic complies with applicable laws regarding patient data

3. Fees & Payment Terms

• Service fees are billed monthly in advance.
• Invoices are shared on the 1st of each month and due within 7 days.
• Payments can be made via Stripe, Wise, or approved methods.
• Late payments may incur a service delay or suspension.

4. Free Trial

We offer a 7-day free trial to allow new clients to test our services with up to 2 admin tasks. No charges apply during the trial unless services are continued beyond the 7-day period.

5. Confidentiality

We maintain strict confidentiality of all clinic and patient data, as outlined in the signed Non-Disclosure Agreement (NDA). All team members are under binding confidentiality agreements.

6. Termination & Cancellation

• Either party may terminate the agreement with 7 days' written notice.
• Unused services will not be refunded after the monthly billing cycle has started.
• In case of serious breach of contract, we reserve the right to terminate services immediately.

7. Limitation of Liability

PrivadoCare+ shall not be liable for indirect, incidental, or consequential damages. Our total liability is limited to the monthly service fee paid for the period in question.

8. Data Protection

We comply with the UAE Personal Data Protection Law (PDPL – Federal Decree-Law No. 45 of 2021). We collect, process, and store data lawfully and securely. If any personal data is stored outside the UAE (e.g., Google Drive, Notion in the EU), it is protected using encryption and strict access control. Clients can request a Data Processing Agreement for details.

9. Modifications

We reserve the right to update these terms as needed. Clients will be notified of any significant changes via email at least 7 days in advance.

10. Governing Law

This agreement is governed by the laws of the United Kingdom. Any disputes will be handled under the jurisdiction of UK legal authorities.