DHA Compliance

1. Regulatory Compliance in UAE

PrivadoCare+ ensures full compliance with UAE federal laws and Dubai Health Authority (DHA) guidelines related to patient data privacy, digital health operations, and virtual administrative services. We work only with licensed healthcare entities.

2. Patient Data Handling

• Data collected via consent, intake, or appointment forms is stored securely on encrypted servers.
• All communications are logged for auditing and quality control.
• No clinical decisions or medical advice are provided by our team.

3. Data Storage & Access

In compliance with UAE law, we ensure that data is stored securely in GDPR-aligned data centres within the EU or via DHA-approved cloud platforms. Strict access control is maintained.

4. Staff Conduct & NDA

All staff are trained in UAE privacy protocols and sign legally binding Non-Disclosure Agreements (NDA). Only trained assistants handle patient-facing communications.

5. Scope of Virtual Services

• We provide admin support only: appointment booking, invoice handling, patient coordination, etc.
• We do not engage in telemedicine, clinical triage, or medical record editing.
• All services are delivered on behalf of DHA-licensed clinics or doctors.

6. Data Sharing & Retention

• Data is shared only with authorized clinic personnel or third-party processors under strict contracts.
• We retain records securely for up to 30 days unless a longer period is required by DHA or clinic policy.
• Data transfers are encrypted and traceable.