Privacy Policy

PrivadoCare+ ("we," "our," or "us") is committed to protecting the privacy of clients and patients. This policy outlines how we collect, use, and secure personal data in compliance with UAE data privacy laws and global standards.

1. Information We Collect

• Patient Data: Name, contact, booking time, form responses (intake, consent, feedback).
• Clinic Data: Clinic name, phone/email, payment method, services selected.

2. Why We Collect Data

• To schedule and manage appointments efficiently.
• To coordinate billing, insurance approvals, and follow-ups.
• To fulfill service agreements and provide operational support.

3. How Data is Collected

• Via forms (intake, consent, booking) filled by patients.
• WhatsApp auto-replies or messages.
• Google Calendar, email communication, or payment links.

4. Where Data is Stored

All data is stored securely on encrypted platforms like Google Drive and Notion, with access restricted to authorized staff only. These platforms store data within the European Union (EU) for enhanced privacy.

5. Who Data is Shared With

We only share data with third-party services essential to operations:

• Insurance partners (for claim approvals).
• Payment providers (e.g., Stripe or local UAE gateways).
• Communication tools (e.g., VoIPStudio, Google Calendar, WhatsApp API).

6. Your Rights

You or your patients have the right to:

• Access or correct your data.
• Request data deletion.
• Object to processing or file a complaint.

7. In Case of Breach

If any data breach occurs, we’ll notify affected parties and UAE authorities within 72 hours, including all mitigation steps.

8. Contact Us

For questions or privacy requests:
Email: hello@privadocareplus.ae
Website: privadocareplus.ae