🇦🇪 Built for UAE Healthcare

How We Work:
Simple, Transparent, Automated

We handle your clinic's entire backend from patient booking to insurance claims so you can focus on care, not paperwork.

Serving 200+ UAE clinics by 2027

24 Hr Setup

Quick integration with your existing tools

100% Secure

We work within your system

DHA Compliant

Full regulatory compliance

SECTION 1: PATIENT BOOKING

Patient Booking Journey

Fast, automated booking process that converts inquiries to appointments

Step 1

Patient Initiates Contact

Multiple channels for patient convenience

WhatsApp

Most popular in UAE

Phone Call

Direct connection

Booking Link

Direct booking

Step 2

Instant VA Response

Quick guidance to booking portal

Instant booking link sharing
Bilingual support (EN/AR)
Quick question answering
Manual booking if needed

Your Control, Your Account

We guide you to set up WhatsApp Business auto-replies. You maintain 100% control.

Step 3

Quick Booking Process

2-minute booking with automatic calendar sync

Patient Fills Form

  • Selects service type
  • Chooses date & time
  • Enters contact details
  • Selects payment type

Instant Confirmation

  • Google Calendar synced
  • Confirmation email sent
  • VA team notified
  • Workflow begins automatically
Step 4

Automated Payment Routing

Workflow automatically splits based on payment selection

SELF-PAY CLIENT

Sends forms via Tally.so
Creates Zoho invoice
Tracks payment status

INSURANCE CLIENT

Sends auth forms
Coordinates with partner
Verifies eligibility
Submits to insurer

Next: Admin & Claims

See how we handle each path automatically

SECTION 2: ADMIN & CLAIMS

Our Admin & Claims Handling

This is where we take over handling all paperwork, forms, insurance coordination, and billing

Self-Pay Client Path

Forms Sent via Tally.so

Consent form + Service intake form sent to patient

Automated email/WhatsApp delivery

Invoice Created in Zoho

Professional invoice with patient details & payment link

AED amount clearly listed

Sent to Patient

Invoice delivered via email/WhatsApp

Patient can pay online instantly

Payment Tracked

VA monitors payment status in real-time

Clinic notified when paid

Insurance Client Path

Authorization Form Sent

Insurance authorization + consent form via Tally.so

Patient fills online

Partner Coordination

Details sent to UAE insurance partner via secure channel

Email/Google Sheets

Eligibility Verification

Partner verifies insurance card, Emirates ID, clinic license

Ensures coverage validity

Insurer Submission

Partner submits to Daman, Thiqa, Neuron, NAS, etc.

Request for AED XXX authorization

Insurance Authorization Outcomes

✅ APPROVED

  • VA updates Google Calendar event with approval details
  • Adds note: "Insurance approved: AED XXX maximum coverage"
  • Clinic sees all details before patient arrives—no surprises
❌

DENIED

  • VA informs clinic immediately with denial reason
  • Coordinates rescheduling or cancellation with clinic approval
  • Patient notified professionally with clear explanation
SECTION 3: REPORTING

Weekly Transparency Reports

Full transparency see exactly what we're doing for your clinic every week

PrivadoCare+ Weekly Report

Delivered every Monday morning to your inbox

24

Bookings Done

New appointments scheduled

22

Forms Collected

Consent & intake forms

18/15

Invoices Sent/Paid

Payment tracking

12

Claims Processed

Via insurance partner

Additional Insights Included:

  • Insurance approval rates by insurer (Daman, Thiqa, etc.)
  • Average response time metrics
  • Patient satisfaction scores
  • No-show and cancellation rates
  • Revenue tracking (invoiced vs paid)
  • Operational recommendations

Want to see this in action?

Book a free 15-minute walkthrough. We'll show you exactly how we integrate with your systems.

No credit card required • No commitment • No sales pressure

Frequently Asked Questions

Everything you need to know about how we work